Terms & Conditions – MamaNature Colostrum 

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

Consumer: A natural person, purchasing for personal use and not for commercial activity.
Business: MamaNature Colostrum, the seller of health and nutritional supplements through distance selling.
Right of Withdrawal: The period during which the consumer may request a return under the conditions listed in these Terms.
Day: A calendar day.
Distance Contract: A contract concluded between the business and the consumer via online channels without physical presence.
Durable Medium: Any tool that allows a consumer to store information for future reference (e.g., email).
Ongoing Contract: A distance contract for recurring product deliveries.
Means of Distance Communication: Any method used to conclude a contract without face-to-face interaction.
General Terms and Conditions: These Terms & Conditions of MamaNature Colostrum.

Article 2 – Identity of the Business

Company name: MamaNature Colostrum
Customer support: info@mamanaturecolostrum.com

Article 3 – Applicability

These Terms apply to every offer, product purchase, and distance contract between MamaNature Colostrum and the consumer.

Before the consumer completes their purchase, these Terms are made available. If unavailable, they can be requested via email free of charge.

If the contract is concluded electronically, the Terms may be supplied digitally in a manner suitable for storage on a durable medium.

If specific product conditions apply, they take precedence in case of conflict, provided they benefit the consumer.

Invalid or unenforceable clauses will be replaced with valid provisions reflecting the original intent.

Article 4 – The Offer

If the offer is valid for a limited time or includes specific conditions, this will be clearly stated.

All offers are non-binding and may be modified.

Descriptions of products, ingredients, and benefits are accurate to the best of our knowledge. Images are for illustration only.

Obvious errors or typos in prices or descriptions are not binding.

Each offer includes:

• Total price (excluding applicable taxes)

• Shipping conditions

• How the contract is concluded

• Payment, delivery, and fulfilment terms

• Whether the return policy applies

• Duration of the offer

• Any applicable limitations (e.g., supplement safety rules)

Article 5 – The Agreement

The agreement is formed when the consumer completes checkout and payment.

Upon electronic purchase, the consumer receives a confirmation email. Until this confirmation is received, the consumer may cancel the order.

MamaNature Colostrum ensures secure electronic payment processing and protects consumer data.

Orders may be refused or cancelled due to:

• Suspected fraud

• Incomplete information

• Unusual order quantities

• Violation of the Responsible Ordering Policy

Upon delivery, the consumer receives:

• Customer support contact information

• Return policy details

• Product information and usage guidelines

• Any required safety warnings

All sales are subject to product availability.

Article 6 – Right of Withdrawal (Return Policy)

For supplement safety and hygiene reasons, returns are only accepted under these conditions:

• Request must be submitted within 30 days of delivery.

• Products must be unopened, unused, and in original sealed packaging.

• Opened, used, or tampered products cannot be returned.

• Promotional items, bundles, and discounted items are final sale.

To request a return, consumers must contact:

📧 info@mamanaturecolostrum.com

The product must be shipped back within 30 days after approval.

Failure to comply with deadlines voids the return.

Article 7 – Costs of Withdrawal

The consumer is responsible for:

• All return shipping costs

• Safe and tracked return shipment

• Any customs or handling fees (if applicable)

Refunds are issued within 10–14 business days after the return is inspected and approved.

Article 8 – Exclusion of the Right of Withdrawal

Returns cannot be accepted for:

• Opened or used supplement products

• Products that cannot be resold for hygiene/safety reasons

• Perishable or time-sensitive goods (including dietary supplements)

• Promotional, free, or bundle items

• Digital products

MamaNature Colostrum clearly communicates exclusions before purchase.

Article 9 – Price

Prices will not be increased after purchase unless required by law.

Displayed prices may change at any time prior to checkout.

MamaNature Colostrum is not responsible for typographical errors or incorrect pricing caused by technical issues.

Article 10 – Conformity and Warranty

MamaNature Colostrum guarantees that products:

• Match their descriptions

• Are safe when used as directed

• Comply with Canadian standards for nutritional supplements

Warranty does not apply if:

• The product was used incorrectly

• Instructions were not followed

• The product was stored improperly

• Damage occurred after delivery

Defective items must be reported within 7 days of delivery.

Article 11 – Delivery and Execution

MamaNature Colostrum handles orders with care.

Products are delivered to the address provided by the consumer.

Standard delivery times are 5–12 business days within Canada.
If delays occur, the consumer will be notified.

If an item is unavailable after purchase, the consumer receives:

• A suitable alternative, or

• A full refund

Risk transfers to the consumer once delivery is completed.

Article 12 – Ongoing Agreements (Subscriptions)

If MamaNature Colostrum offers subscriptions:

Termination
Consumers may cancel at any time, effective before the next billing cycle.

Renewal
Subscriptions renew automatically unless cancelled.

Cancellation Method
Cancellation must be possible via email or through the customer’s account.

Article 13 – Payment

Unless otherwise stated, payment is due at checkout.

Consumers must ensure accurate payment details.

Failed or disputed payments may result in an order being refused or cancelled.

Article 14 – Complaints Procedure

Complaints must be submitted in writing to:

📧 info@mamanaturecolostrum.com

Include a clear description of the issue.
Complaints are addressed within 14–30 days.

Filing a complaint does not suspend payment obligations.

If justified, MamaNature Colostrum will repair, replace, or refund the product.

Article 15 – Disputes

All agreements are governed by the laws of Canada, specifically the province of British Columbia, unless mandatory consumer protection laws require otherwise.

Disputes will be submitted to the competent court in British Columbia.

Article 16 – Responsible Ordering Policy

At MamaNature Colostrum, we aim to provide fair and responsible ordering practices, especially for supplement safety and quality.

To protect customers and ensure sustainability:

• We may limit orders that contain unusually large quantities of the same product

• Orders suspected of “reselling intent” may be reviewed or cancelled

• Excessive return behaviour may affect future order eligibility

• Customers should contact support before ordering large quantities

Why this matters:
Unnecessary shipments, misuse of return policies, and excessive ordering behaviours create:

• Increased environmental impact

• Higher operational costs

• Higher risk of product waste

By ordering responsibly, you help us maintain fair pricing and sustainable practices.

Together, we create a healthier, more conscious shopping experience. 🌱